The accelerating pace of digital business is spurring heightened demands for customer identity data. New apps, devices and channels need customer information to deliver innovative services and better customer experiences. And they need much more than user names and passwords. They require security controls, rich engagement history information, privacy policies and customer preference data.
Outdated workforce Identity and Access Management (IAM) solutions, typically implemented in the 1990s, weren’t built to manage and deliver customer identity data at the scale and complexity of today's digital business. Many companies are faced with updating and upgrading their identity management technology to keep up with modern demands. But business needs to keep moving; you can’t afford a lapse in identity services while you get your new solution up and running.