Support where – and when – you need it
UnboundID's products are key components in your application infrastructure. As such we understand the mission-critical nature of our software and offer world-class support to help when technical issues arise.
With UnboundID you can choose from two levels of support:
- 12 X 5 Standard Support: Available Monday-Friday from 8 AM US Central Standard Time to 8 PM US
Central Standard Time
- 24 X 7 Premium Support: Available 24 X 7 for critical issues
Customer Support Center
Our online Customer Support Center is available 24x7 for self-service technical assistance.
In the Customer Support Center, you can:
- Log tickets and view status of previously submitted tickets
- Download software updates and patches
- Access product documentation, technical articles, and FAQs
- Receive guidance and tools for troubleshooting
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